Terms & Conditions
Posted on 09/06/2021The use of this Website https://www.juliana-cannes.com (hereinafter the “Website”) implies full and unconditional acceptance of the Terms and Conditions set out below. These Terms and Conditions may be modified at any time. Users of the Website are advised to consult them regularly.
The Website is normally accessible to users at all times. However, the Website may decide to interrupt access to carry out technical maintenance and will endeavor to inform users of the date and time of such maintenance.
The Website is updated regularly by https://www.juliana-cannes.com. Similarly, these Terms and Conditions may be modified without notice at any time. They are binding on the user who is therefore advised to consult them regularly.
1 - Owner
This Website, available at the following address https://www.juliana-cannes.com is the property of JULIANA EXPLOITATION CANNES (hereinafter JULIANA EXPLOITATION CANNES).
- Legal name: JULIANA EXPLOITATION CANNES
- Trade name: Juliana Hotel Cannes
- Address of the registered office: 14 avenue de Madrid, 06400 Cannes, France
- SIRET number: 843 665 290 00014
- VAT number: FR 05 843 665 290
- Business activity (NAF/APE code): Hôtels et hébergement similaire (5510Z)
- Legal form: Société à Responsabilité Limitée (SARL)
- RCS registration: Cannes
- Share capital: 110,000.00 euros
- Legal representative: Eric Cléton in his capacity as Manager
- Publication Manager: Eric Cléton in his capacity as Manager
- Data Protection Officer (DPO): Eric Cléton in his capacity as Manager
Contact us:
- Address: 14 avenue de Madrid, 06400 Cannes, France
- Phone number: +33 (0)4 93 43 44 45
- Contact email: info@juliana-cannes.com
- Reservation email: info@juliana-cannes.com
- Data Protection Officer email: info@juliana-cannes.com
- Website: https://www.juliana-cannes.com
2 – Design
This Website, accessible at https://www.juliana-cannes.com, has been designed and developed by Diadao Productive, a limited liability company (SARL) with share capital of €100,000.00 legally registered with the Montpellier RCS register under the number 443 748 397 00041 and with the VAT number FR34443748397. The registered office is located Zone Ecoparc – 625 Avenue de la Saladelle 34130 Saint-Aunès - France.
Diadao is an agency specialized in providing online and marketing services to hotels, restaurants, spas, and tourism operators. The Website Artistic Director is Mr. Serge Bija, an external provider from the Diadao digital communication agency.
How to contact Diadao Productive:
- Address: Zone Ecoparc - 625 Avenue de la Saladelle 34130 Saint-Aunès - France
- Phone number: +33 (0)4 67 40 22 73
- Contact email: contact@diadao.fr
- Website: https://www.diadao.fr
3 - Website Host
The website, which can be accessed at https://www.juliana-cannes.com, is hosted by o2switch, a simplified joint stock company (SAS) with capital of 100,000.00 euros, registered in the Clermont-Ferrand Trade and Companies Register under number 510 909 807 00032, whose registered office is at Chemin des Pardiaux 63000 Clermont-Ferrand - France.
To contact them:
- Address: Chemin des Pardiaux 63000 Clermont-Ferrand - France
- Telephone number: 04 44 44 60 40
4 - Website Content & Copyright
This Website and all its contents may contain confidential information or information protected by legislation on intellectual property or other applicable laws.
Unless indicated otherwise, all Website content, general structure, texts, sounds and images whether animated or not, are the exclusive property of JULIANA EXPLOITATION CANNES. It is forbidden for users to copy, modify, create a derivative work, assemble, decompile, sublicense or transfer any element on the Website or any content item whatsoever, except for personal usage.
Any total or partial representation of the Website and its contents, by any means, without prior specific authorization from JULIANA EXPLOITATION CANNES is strictly prohibited and will constitute an act of counterfeiting punishable under the Intellectual Property Code.
Credits
- Texts: © JULIANA CANNES EXPLOITATION
- Photos: © JULIANA CANNES EXPLOITATION, Eric Zaragoza
5 - License to use the Website Content
By accessing the Website or using the services, the user acknowledges that he/she accept a license granted by JULIANA EXPLOITATION CANNES, to use the Website content subject to the following imperative restrictions:
The license is granted on a non-exclusive, non-assignable basis. The user’s right of use is personal and private: this means that any reproduction of Website content on any medium whatsoever for collective or personal use, even within the user’s company, is prohibited. The same prohibition applies to any communication of Website content electronically, even when such communication is over a corporate internet or extranet.
The right of use includes only the permission to consult the website and its contents. This use only includes permission to reproduce by storage for representation on a single screen and such reproduction by storage is only allowed for use on a single computer screen or for paper printouts. Any other use is subject to prior specific authorization from JULIANA EXPLOITATION CANNES. The breach of any of these provisions shall subject the perpetrator and any other person responsible for such breach, to the criminal and civil sanctions applicable under French and European law.
6 – Contractual Limitations regarding Technical Data
The Website has been developed using the Wordpress CMS (PHP, HTML, JavaScript, CSS).
The Website may not be held liable for any material damage resulting from the use of the Website. Moreover, the user of the site agrees to access the website using recent equipment, free of any viruses and with latest generation updated browser.
The Website is hosted by a provider, AGS Cloud (Access Global Security), on the territory of the European Union, in accordance with the provisions of the General Data Protection Regulation (GDPR: 2016/679).
The objective is to provide a service that ensures the best possible accessibility rate. The host ensures the continuity of its service 24 hours a day, every day of the year. However, it reserves the right to interrupt the hosting service for the shortest possible periods of time, in particular for maintenance purposes, to improve its infrastructures, in case of infrastructure failures or if the services generate unusual traffic volumes.
https://www.juliana-cannes.com and the hosting provider will not be held liable in any case of malfunctioning of the Internet network, telephone lines or computer equipment or any network congestion preventing access to the server.
7 – European Data Protection Act
JULIANA EXPLOITATION CANNES, with share capital of 110,000.00 euros, legally registered with the Cannes RCS under the number 843 665 290 00014, is liable for the use made of the information collected on the Website. The person to be contacted for any questions about data collection is Eric Cléton in his capacity as Manager.
The data collected and stored is hosted by the company Mews Systems, B.V, with share capital of legally registered with the RSC under the number NL856548327B01, whose registered office is located Kleine-Gartmanplantsoen 21, 1017 RP Amsterdam, The Netherlands.
Mews Systems is a company which provides PMS (Property Management System) software, called Mews, for customer relationship management and for booking.
How to contact them:
- Address: Kleine-Gartmanplantsoen 21, 1017 RP Amsterdam, The Netherlands
- Phone number: +420 245 501 660
- Contact email: info@mews.com
- Website: mews.com
The user is informed that, according to the General Data Protection Regulation (GDPR: 2016/679), the data given in forms posted on the Website are required to enable the company to address the request and are intended for the services in charge of replying to requests and monitoring such requests. The data collected on this Website through the form will be kept for a period of a period of 36 months for occasional visitors and for a period of 5 years for the clients of JULIANA EXPLOITATION CANNES. After these periods, the personal data will be deleted or anonymised.
In accordance with the General Data Protection Regulation (GDPR: 2016/679), the user has a right to access, correct, update and erase data concerning him/her and these rights can be exercised by contacting Eric Cléton by email at info@juliana-cannes.com, or by post at 14 avenue de Madrid, 06400 Cannes, France, specifying in the subject of the email or the letter “Droits relatifs à la protection de votre vie privée” and attaching a copy of an identity document. The Website also provides you with a form to exercise your rights. Just click on the following button:
GDPR form
You also have the right to give instructions on the fate of your data after your death.
In accordance with the General Data Protection Regulation (GDPR: 2016/679), the user may also object, for legitimate reasons, to his/her data being processed , and without having to give a reason and at no cost, to his/her data being used for commercial prospecting purposes.
Website users are required to adhere to the terms of the General Data Protection Regulation (GDPR: 2016/679), any breach of which may be punished as a criminal offence. In particular the user must abstain, in the case of particular data to which he or she has access, from any collection, inappropriate use and, generally speaking, any actions likely to interfere with other people’s privacy or reputation.
8 – Data Security
The Website uses Secure Socket Layer (SSL) protocol which is the most widely used protocol worldwide. It is used to secure and encrypt the information conveyed between JULIANA EXPLOITATION CANNES and the users of the website. The key to the success of SSL encryption is its incredible simplicity for users. Browsers are warned of the presence of the SSL security protocol when a padlock is displayed and the presence of the https protocol in the url. You can therefore securely send information to JULIANA EXPLOITATION CANNES.
To protect the security and confidentiality of personal data, the Website uses networks protected by standard systems such as a firewall, pseudonymisation, encryption and passwords.
When processing personal data, the Website takes all reasonable measures to protect it against loss, misuse, unauthorised access, disclosure, alteration or destruction.
The information required to respond to user requests, such as surnames, first names, addresses, user emails, are indicated by an asterisk on the collection forms. If fields marked with an asterisk are not filled, JULIANA EXPLOITATION CANNES will not be able to process user requests.
The subcontractor in data storage solution:
The Mews platform works with very sensitive customer data, therefore security and data privacy are non-negotiable elements of the system. The general approach of Mews in this area is that nothing should rely on people or their knowledge. All security measures and internal processes are designed in that way in the platform.
For online booking services, user data is stored on a centralised server hosted by the provider D-EDGE .
SASU Juliana implements personal data processing, for which it is responsible.
The customer is informed, on each of the personal data collection forms, of the mandatory or optional nature of the responses by the presence of an asterisk.
In the absence of information identified as mandatory, SASU Juliana may not be able to record a reservation, manage the customer's participation in the loyalty program and manage the latter's complaints.
The information processed is intended for SASU Juliana, its entities, its partners, its service providers (and in particular online payment providers) and its hotels
The entity service providers and Hotels may be established outside the European Union. It is indeed specified that the data that SASU Juliana collects (identification data, contact details, data relating to personal and professional life, economic and financial information) may be subject to cross-border flows to non-member states of the European Union and ensuring or not an adequate level of data protection. They may in fact be communicated to partners established in any country in the world for the purpose of performing the services that the customer has wished to benefit from, when such flows are necessary in the context of the execution of contractual relations between SASU Juliana and the customer or contractual relations between SASU Juliana and a third party in the interest of the customer.
In the context of pre-contractual measures for the reservation or execution of the hotel reservation contract, they may, each for what concerns them, be recipients of identity data, personal and professional life data, economic and financial information for the purposes in particular of hotel reservations, loyalty program management, and complaints management.
SASU Juliana has obtained authorization from the CNIL (Decision DF-2014-345 of June 4, 2014) allowing SASU Juliana to transfer the aforementioned categories of data to all countries in which the subsidiaries, service providers and franchised hotels of the company SASU Juliana are established for the purposes of customer relationship management, reservations and customer preferences and marketing and promotion management.
The customer may authorize SASU Juliana to communicate his personal data to third parties in compliance with the Customer Charter for the protection of personal data.
In particular when paying online, the customer's bank details must be transmitted by the payment service provider Ogone / Ingenico Payment Services or Cybersource to the hotel's bank, for the execution of the hotel reservation contract. The customer is informed that this transfer of data may therefore take place in foreign countries that do not have adequate protection of personal data within the meaning of the Data Protection Act. However, the customer consents to this transfer necessary for the execution of his reservation. Ogone / Ingenico Payment Services and Cybersource, in their professional capacity, have undertaken to SASU Juliana to take all security measures and respect the confidentiality of data for said transfers.
9 – Booking and Payment System
When booking on the Website, the user is at times redirected to a subcontractor who offers a solution to manage bookings and payments.
The personal data collected are shared with the company D-EDGE, Simplified Joint Stock Company (SAS), with a share capital of €12,700,298.40, legally registered with the Paris RCS under the number 431 513 852 00076, whose registered office is located at 14-16 Boulevard Poissonnière 75009 Paris - France.
The data collected with the company D-EDGE are used for booking and customer management purposes, for billing and payment purposes and for conducting sales and satisfaction surveys.
How to contact D-EDGE:
- Address: 14-16 Boulevard Poissonnière 75009 Paris – France
- Phone number: +33 (0)1 44 71 05 05
- Contact form: https://www.d-edge.com/contact
- Website: https://www.d-edge.com
- Privacy policy: https://www.d-edge.com/privacy-policy
The customer is reminded, in accordance with Article L. 221-28 of the Consumer Code, that he does not have the right of withdrawal provided for in Article L. 221-18 of the Consumer Code.
The conditions of sale of the reserved rate specify the terms of cancellation and/or modification of the reservation.
Reservations with prepayment may not be subject to any modification and/or cancellation. The amounts paid in advance, which are the deposits, will not be subject to any refund. In this case, this is mentioned in the conditions of sale of the rate.
When the conditions of sale of the reserved rate allow it:
- the cancellation of the reservation can be made directly on the Site or the Mobile Services via the "View or cancel your reservation" section;
- the modification of the reservation can be made directly with the hotel, whose telephone numbers are specified on the confirmation of the reservation sent by email.
In the event of interruption of the stay due to the customer, the entire agreed price will be collected. In the case of reservation with prepayment, no refund will be made by SASU Juliana as a result.
Unless expressly provided otherwise, the customer must vacate the room before 12:00 p.m. on the day the reservation ends. Failing this, he will be charged for an additional night.
All reservations are nominative and may not under any circumstances be transferred to a third party, whether free of charge or for a fee or for commercial purposes.
10 – Cookies
When accessing the Website, a cookie may be automatically placed and stored temporarily in the user’s browser software or on the user’s hard drive.
A cookie is a block of data that does not enable users to be identified but that is used to collect information on the user’s browsing so as to facilitate use of the Site (such as the pages viewed, the date and the access time, etc.). The information collected on this site will be kept for a period of 13 months. The browser software settings can inform the user about the presence of cookies and how they can refuse.
The user has a right to access, withdraw and modify personal data communicated by means of the cookies under the conditions indicated above. Users have the right to oppose the recording of cookies by setting the appropriate parameters in their browser. However, this operation will delete all cookies used by the browser, including those used by other websites, and this may lead to the alteration or loss of certain settings or information. For more information, read our Cookie Policy.
11 - Trademarks
Any of the JULIANA EXPLOITATION CANNES trademarks which may be displayed on the Website are the exclusive property of JULIANA EXPLOITATION CANNES. Any total or partial reproduction of these trademarks without prior specific authorisation from JULIANA EXPLOITATION CANNES is therefore prohibited.
12 - Hyperlinks & Backlinks
The hyperlinks set up as part of this Site leading to other resources on the Internet, cannot incur the liability of JULIANA EXPLOITATION CANNES. Users of the Site may not set up hyperlinks to this Site, without the explicit and prior authorisation of JULIANA EXPLOITATION CANNES.
Following the explicit and prior authorization of JULIANA EXPLOITATION CANNES, the hyperlink https://www.juliana-cannes.com must be accompanied by a brief and precise descriptive text which informs the user of the advantages and precise nature of the activity of JULIANA EXPLOITATION CANNES. The link must be visible and may appear in the "Partners" tab of your website. To obtain the explicit and prior authorisation of JULIANA EXPLOITATION CANNES, you can contact us by email at info@juliana-cannes.com, or by post at 14 avenue de Madrid, 06400 Cannes, France, specifying in the subject of the email or the letter “Hyperlinks” and attaching your URL website address and the location of the link.
13 - Authorisation to reproduce content
For any information and request to reproduce content published on the Site (texts, graphics, illustrations, images, animated or not and sounds) regardless of the medium, the user is invited to submit their requests by email to info@juliana-cannes.com specifying in the subject of the email or the letter “Authorisation to reproduce content" and indicating the part you wish to reproduce as well as the context of this request.
14 - Privacy Policy
JULIANA EXPLOITATION CANNES respects your privacy and undertakes to protect it. This statement is intended to inform you of our privacy policy and practices, as well as the choices you can make about how your details are collected online and how they are used. The website and our business activities are governed by French law. In the event of a dispute arising out of your use of our website, only the French Courts are competent. For more information, see our Privacy Policy.
15 – Changes to the Website and the Terms & Conditions
JULIANA EXPLOITATION CANNES endeavours to ensure to the best of its ability that the information published on the Site is accurate and up to date. The information contained on the Site is not contractual in nature and JULIANA EXPLOITATION CANNES reserves the right to change the content of the Site and these terms and conditions of use at any time without notice. These changes are binding on you and we recommend that you regularly consult the Site to read the general conditions of use in force. However, JULIANA EXPLOITATION CANNES cannot guarantee the accuracy, precision or completeness of the content available on the Site and invites the user to contact JULIANA EXPLOITATION CANNES directly.
16 - Out-of-court settlement of consumer disputes
In accordance with the provisions of the laws and regulations in force, any consumer has the right to have recourse free of charge to a consumer mediator with a view to the amicable resolution of the dispute which opposes him/her to a professional, i.e. in this case JULIANA CANNES EXPLOITATION. To this end, JULIANA CANNES EXPLOITATION guarantees the consumer effective recourse to a consumer mediation system.
In order to facilitate access to mediation and in accordance with legal obligations, JULIANA CANNES EXPLOITATION designates the following mediator as a referent for the resolution of consumer disputes:
Tourism and Travel Ombudsman (MTV)
Website to contact the mediator: https://www.mtv.travel/saisir-le-mediateur/
Consumers may contact the Tourism and Travel Ombudsman in the event of a dispute that has not been resolved directly with JULIANA CANNES EXPLOITATION, by following the instructions and procedures indicated on the above-mentioned website. The request for mediation must be made within a reasonable time of the written complaint addressed to JULIANA CANNES EXPLOITATION.
It should be noted that mediation is a voluntary and non-binding process for both parties. It is not a substitute for traditional legal recourse should mediation fail.
Online Dispute Resolution Platform
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&Ing=EN
17 - More information about cookies
The operating company invites you to consult the CNIL website at the following address: CNIL website, Master your navigator.
